Betmex Privacy Policy — Your Data, Your Rights in Pakistan

Betmex operates betmex.biz — an online betting and casino platform designed for Pakistani players. When this policy refers to "Betmex", "we", "us", or "our", it means the team and legal entity operating betmex.biz. When it refers to "you" or "your", it means any individual who visits betmex.biz or holds a registered Betmex account.

Betmex acts as the data controller for all personal information collected through betmex.biz. This means Betmex is responsible for deciding how and why your data is processed. You can reach us at any time with privacy-related questions by emailing support@betmex.biz.

Betmex collects different categories of personal data depending on how you interact with the platform. The main categories are:

Betmex does not collect special category data such as health information, religious beliefs, or biometric data unless specifically required and requested for regulatory compliance purposes, in which case explicit consent will be obtained before collection.

Betmex collects your personal data through three main channels:

• Directly from you: When you register a Betmex account, complete identity verification, make a deposit or withdrawal, place a bet, contact support, or update your account settings.
• Automatically from your device: Technical and usage data is collected automatically using cookies and similar tracking technologies each time you visit betmex.biz. This data is described further in Section 7.
• From third parties: Betmex may receive identity verification data from KYC service providers, fraud detection signals from payment processors, and device fingerprint data from security providers — all for the purposes of protecting your account and preventing fraud.

Betmex uses the personal data it collects for the following purposes:

• Account creation and management: To register your Betmex account, verify your identity, and maintain accurate account records.
• Payment processing: To process PKR deposits and withdrawals via your chosen Pakistani payment method and to maintain a full transaction history for your account.
• Bet settlement: To record, settle, and dispute-resolve bets placed on PSL, cricket, esports, and casino games on Betmex.
• Fraud prevention and security: To detect and prevent fraudulent activity, account sharing, money laundering, and bonus abuse on the Betmex platform.
• Responsible gaming compliance: To monitor for signs of problem gambling patterns and to enforce deposit limits, self-exclusion, and cool-off periods that you have set.
• Customer support: To respond to your queries, resolve disputes, and improve Betmex support quality.
• Legal compliance: To fulfil Betmex's obligations under applicable law, including anti-money laundering requirements and age verification mandates.
• Marketing communications: To send you information about Betmex promotions, PSL betting offers, and new features — but only where you have explicitly consented to receive such communications. You can withdraw consent at any time by contacting support@betmex.biz.
• Platform improvement: To understand how Pakistani players use betmex.biz, identify technical issues, and improve the user experience for PSL betting, cricket score tracking, and casino games.

Betmex processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to provide you with the Betmex platform and fulfil the agreement you entered into when you registered — including payment processing, bet settlement, and account management.
• Legal obligation: Processing required to comply with applicable laws — including identity verification, anti-money laundering checks, and age verification.
• Legitimate interests: Processing carried out for Betmex's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: Processing for marketing communications, non-essential cookies, and any other purpose where Betmex has explicitly asked for and received your consent. You may withdraw consent at any time.

Betmex does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, NayaPay, SadaPay, IBFT-connected banks, and card networks receive the payment data necessary to process your PKR transactions. These providers are bound by their own security and compliance obligations.
• KYC and identity verification providers: Betmex uses third-party verification services to confirm the identity of players during registration and withdrawal. These providers receive only the data necessary for verification.
• Fraud and security providers: Betmex works with fraud detection services that analyse device and behavioural signals to identify suspicious account activity. These providers process data on Betmex's behalf under strict contractual controls.
• Law enforcement and regulators: Betmex will share personal data with law enforcement authorities or regulatory bodies where required to do so by applicable law, court order, or legitimate regulatory request.
• Business transfers: In the event of a merger, acquisition, or sale of Betmex, your personal data may be transferred to the acquiring entity, subject to the same privacy protections as described in this policy.

Betmex uses cookies and similar tracking technologies on betmex.biz to provide platform functionality, improve performance, and — where you have consented — to understand how Pakistani players use the site.

The categories of cookies used by Betmex are:

• Essential cookies: Required for core platform functions such as logging in, maintaining your session, and processing transactions. These cannot be disabled without preventing you from using Betmex.
• Analytics cookies: Used to understand how players navigate betmex.biz — which pages are most visited, where players drop off, and how PSL betting features are used. This data is aggregated and anonymised.
• Preference cookies: Used to remember your language, display settings, and other platform preferences between sessions.
• Security cookies: Used to detect and prevent fraudulent sessions, bot activity, and account hijacking attempts.

You can manage cookie preferences through your browser settings. Blocking all cookies will prevent you from logging into your Betmex account and using core betting features. Analytics and preference cookies can be disabled without affecting core platform access.

All Betmex financial transactions are processed in PKR. Payment data is handled with the highest level of security across all supported Pakistani payment methods — JazzCash, Easypaisa, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard.

Betmex does not store full card numbers on its own servers. Card transactions are processed via PCI-DSS compliant payment gateways and tokenised before storage. Mobile wallet transactions are processed via secure API integrations with the respective Pakistani mobile money providers.

Your complete transaction history — all PKR deposits and withdrawals — is accessible in your Betmex account dashboard at any time. If you identify any transaction you do not recognise, please contact support@betmex.biz immediately.

Betmex applies a layered security architecture to protect personal data held on the platform:

• 256-bit SSL/TLS encryption for all data in transit between your device and Betmex servers.
• AES-256 encryption for sensitive personal and financial data stored in Betmex databases.
• Multi-factor authentication available for all account holders and mandatory for all Betmex internal staff accounts.
• Role-based access controls limiting data access to staff with a specific, documented need.
• Comprehensive audit logging of all internal access to personal data, reviewed regularly by the Betmex security team.
• Regular penetration testing and vulnerability assessments by qualified security professionals.
• Automated intrusion detection systems monitoring betmex.biz infrastructure around the clock.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your Betmex account, please change your password immediately and notify support@betmex.biz.

Betmex retains personal data for only as long as it is needed for the purpose it was collected, or for as long as required by applicable law. The general retention periods Betmex applies are:

• Account and identity data: Retained for the duration of your Betmex account, plus a minimum of five years after account closure to satisfy anti-money laundering and legal compliance requirements.
• Transaction and betting records: Retained for five years from the date of each transaction, in line with financial record-keeping obligations.
• Customer support records: Retained for three years from the date of the relevant support interaction.
• Technical and usage data: Retained for up to 24 months from collection in aggregated, anonymised form for platform analysis purposes.
• Marketing consent records: Retained until you withdraw consent, plus an additional period to demonstrate compliance.

When data is no longer required, Betmex securely deletes or anonymises it so that it can no longer be linked to you personally.

As a Betmex account holder you have the following rights regarding your personal data. All requests should be submitted to support@betmex.biz and will be addressed within a reasonable timeframe:

Betmex is strictly for adults aged 18 and above. Betmex does not knowingly collect personal data from anyone under 18 years of age. If Betmex discovers that a minor has created an account or provided personal data, it will immediately delete that data and close the account.

If you are a parent or guardian and believe your child has registered on Betmex or provided their personal information to the platform, please contact support@betmex.biz immediately with the relevant details so that the data can be identified and deleted without delay.

betmex.biz may reference or describe third-party payment providers such as JazzCash, Easypaisa, NayaPay, or SadaPay. Betmex is not responsible for the privacy practices of these third-party services. When you interact with these providers — for example when completing a mobile wallet transaction — their own privacy policies govern how they handle your data. Betmex encourages you to review the privacy policies of any third-party payment provider you use.

Betmex may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our privacy practices. When the policy is updated, the revised version will be published on betmex.biz/privacy-policy with a new "Last Updated" date at the top of the page.

For significant changes that affect how your data is used, Betmex will notify registered Pakistani players via their registered email address or via an in-platform notification before the changes take effect. Continued use of Betmex after you have been notified of a policy update constitutes your acceptance of the revised policy.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data Betmex holds about you, please contact our team:

• Email: support@betmex.biz
• Subject line: "Privacy Request — [Your Registered Mobile Number]"
• Response time: Most privacy requests are acknowledged within 24 hours and fully resolved within 14 days. Complex requests may take up to 30 days.

When submitting a privacy request, please include your registered Pakistani mobile number and a clear description of your request so that the Betmex team can locate your account data efficiently and respond accurately. You may be asked to verify your identity before your request is processed.